FAQ (Frequently Asked Questions)

1. What is your delivery policy?

We offer delivery to Pakistan. Shipping charges apply, and delivery times typically range from 7 to 10 working days.

2. Can I track my order?

Yes, once your order is shipped, we will send you a tracking number. You can track your order on our courier partner’s website using this number.

3. Can I cancel my order?

You can cancel your order within 24 hours of placing it, as long as the order hasn't been processed or shipped. Once the order has been dispatched, cancellations are not possible.

4. How can I return or exchange my order?

If you receive a defective product or are not satisfied with your order, you can return or exchange it within 7 days of receiving it. Please contact our customer care team for return instructions.

5. What payment methods do you accept?

We accept multiple payment methods, including Bank Transfer, Easypaisa, Jazzcash and Cash on Delivery (COD).

6. Do you accept Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) for orders.

7. How do I use discount or coupon codes?

You can enter your coupon code at the checkout page to apply the discount. The coupon code will be applied to your order total.

8. What if I can't find the product I'm looking for?

If you're unable to find a product, please reach out to our customer support team. You can contact us via live chat or email, and we'll assist you in finding what you're looking for.

9. What is your privacy policy?

We take your privacy seriously. Your personal information is securely stored and never shared with third parties. For more details, please refer to our full Privacy Policy