Refund and Return Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied, we are here to assist you.

1. Eligibility for Refund

  • Refunds are only available for products that are unused, unopened, and in their original packaging.
  • If the product is defective or damaged, you must notify us within 3 days of receiving the item.
  • Products returned due to "change of mind" will not be eligible for a refund.

2. Refund Request Process

  • To initiate a refund, please contact us at Whatsapp +923410612279 with the following details:
    • Your order number
    • Product name and reason for refund
    • Photos (if applicable) of damaged or defective products
  • We will process your request within 7 business days. If your refund is approved, you will receive a confirmation message with the next steps.

3. Return Shipping

  • If the product is defective or damaged, we will provide a prepaid return shipping label.
  • If you are returning the product for any other reason, the return shipping cost will be your responsibility.
  • Returned products must be unused, in their original packaging, and in the same condition as when you received them.

4. Refund Method

  • Refunds will be issued to the original payment method used during the purchase.
  • Please note that it may take 5-20 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Non-Refundable Items

  • Clearance or discounted products.
  • Products that have been used or opened, or if the packaging is damaged.

6. Exchanges

  • We do not offer exchanges at this time. If you would like a different product, please return the original item for a refund and place a new order.

7. Changes to This Policy

  • We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page with an updated revision date.

If you have any questions or need assistance, please contact our customer support team at info@cartmarkaz.com or WhatsApp on +92341 0612279.